Join Eastlink as an Operations Manager in Sudbury, ON, focusing on leading and developing an experienced in-field technical team. Your expertise in coaching and efficiency will drive customer satisfaction.
The Operations Manager will be accountable for fostering team development and leading skilled technicians. Your role will demand an understanding of performance metrics to elevate customer experience, while nurturing a culture centered on safety and efficiency. Additionally, you'll manage multiple priorities in a fast-paced work environment.
Key Responsibilities:
• Direct leadership for in-field technical teams
• Coach employees for optimal performance
• Discover and apply improvement opportunities
• Enhance performance metrics and Customer Experience Score
• Ensure a strong focus on safety and resources
Requirements:
• Must have post-secondary education
• 3+ years of leadership experience
• Strong technical skills
• Telecommunications industry exp...