Job Description Role Mission The QA Engineer (CRM) is responsible for ensuring the reliability, quality, and stability of CRM platforms across EBG domains, including Whalecloud EBS, Salesforce (SFDC), and telco CRM ecosystems. This role focuses on end-to-end CRM testing, integration validation, and automation across customer lifecycle processes (e.g., onboarding, billing, order management, customer data synchronization). The engineer will collaborate closely with developers, integration teams, and business stakeholders to establish robust QA frameworks, automation practices, and quality gates, ensuring high system integrity across cross-platform integrations and cloud migration initiatives. Key Responsibilities Design, implement, and maintain automated and manual test cases for CRM systems (Whalecloud EBS / SFDC / Telco CRM platforms). Validate end-to-end CRM flows, including: Customer onboarding & lifecycle Order management & fulfillment Billing and charging integrations Customer data...