Role Summary

Serve as the primary technical support for the Malaysian Super Puma fleet, dedicated to maximizing aircraft availability and optimizing the operational potential of the Super Puma. Beyond the standard Technical Representative scope, this role acts as a strategic bridge between customer requirements and Airbus Helicopters stakeholders, including CSM, Logistics, S&S, and Program teams.

Responsibilities

• Provide technical support and serve as the primary interface for the Malaysian Super Puma fleet.
• Act as a strategic bridge between customer requirements and Airbus Helicopters stakeholders, including CSM, Logistics, S&S, and Program teams.
• Drive fleet performance by facilitating technical workshops and spearheading cross‑functional campaigns in alignment with the Support Network and Sales & Service divisions.
• Manage the end‑to‑end technical query process via WebTek, ensuring all responses meet Network KPI ti...