Enhance customer satisfaction as an Ecommerce Customer Experience Specialist for a leading Canadian luxury brand. Deliver exceptional service across multiple channels to enrich the online shopping journey.
As a vital part of a collaborative team, you will leverage your skills in customer service and ecommerce support to enhance brand loyalty. This role requires 2+ years of experience in a similar capacity, thriving in a fast-paced environment while managing multiple priorities effectively.
Key Responsibilities:
• Provide outstanding service through email, chat, and phone
• Assist customers with product navigation and inquiries
• Proactively communicate order updates and solutions
• Resolve issues related to orders and product questions
• Document customer interactions and feedback accurately
Requirements:
• Minimum 2 years in customer service or ecommerce support
• Strong verbal and written communication skills
• Proven problem-solving abilities in cust...