Position: Ecommerce Customer Support Executive (D2C)

Language Requirements

• Fluent in Arabic & English (Mandatory)

Role Overview

Manage all customer service operations for D2C websites ensuring timely resolution of customer queries, efficient order management, and adherence to service-level agreements across last‑mile delivery, cross‑border shipments, and returns processes. Work closely with logistics partners, marketplace, warehouse teams, and internal e‑commerce teams to ensure a seamless customer experience.

Key Responsibilities

Customer Support & Order Management (40%)

• Manage incoming customer queries via email, chat, phone, WhatsApp, and ticketing systems.
• Answer inbound calls and provide real‑time support for order inquiries and product questions.
• Handle order inquiries, modifications, cancellations, and escalations.
• Track orders across last‑mile, cross‑border,...