Are you passionate about delivering exceptional customer experiences in e‑commerce? We are looking for a dynamic Ecommerce Customer Support Executive to manage customer service operations across our premium D2C brands and marketplaces.
Responsibilities - Handle customer queries via email, chat, phone, WhatsApp, and ticketing systems.
- Support order management, cancellations, delivery tracking, and escalations.
- Coordinate with logistics, warehouse, and marketplace teams.
- Manage returns, exchanges, and refund processing within SLA timelines.
- Monitor KPIs including FRT, RT, CSAT, and delivery SLAs.
- Handle marketplace customer cases and disputes.
- Support abandoned cart recovery initiatives on Shopify.
- Manage customer support for platforms such as Judith Leiber, Amazon, Noon, Namshi, and Trendyol.
Qualifications - Fluent in Arabic and English (Mandatory).
- Ecommer...