Job Title: Ecommerce Customer Support & Operations Specialist (Gorgias)

Location: Remote

Reports To: Founders

Work Shift: Flexible, with overlap during Australian business hours preferred

Working Hours: Part-Time (approximately 20 hours per week, with potential to increase)

Rate: $8–12/hr

Job Description

We are seeking a highly proactive Ecommerce Customer Support & Operations Specialist to take ownership of day-to-day customer support while helping improve customer service operations for a growing DTC ecommerce brand.

This role is responsible for managing customer inquiries across email and social media through Gorgias, resolving order and product-related issues, coordinating closely with the warehouse and fulfillment team, and overseeing the operational workflow ...