Responsibilities

+ Work closely with internal teams to support eCommerce and Digital Voucher programs for a portfolio of customers.

+ Set up and maintain customer programs in Microsoft D365, Sana Commerce, and other digital platforms.

+ Create and manage trade agreements, customer assortments, pricing, and program entitlements.

+ Set up and maintain Digital Voucher programs, including participant eligibility, access, and program updates.

+ Upload and maintain customer, contact, and employee information.

+ Manage product content, including images, descriptions, and program-specific information.

+ Conduct customer demonstrations and presentations highlighting Mark's Commercial digital solutions.

+ Provide onboarding, training, and support to new customers and users.

+ Troubleshoot issues and provide support to customers, sales teams, and Customer Service.

+ Communicate program updates, changes, and ...