Due to our continued global growth, we are looking for an exceptional L2 Support Engineer with strong Linux skills to work alongside our Global technical operations team.

Title: EDGE L2 Shift Engineer

Location: Cebu, Philippines

Responsibilities

• Answering emails, calls, and online chat in a positive and friendly manner.
• Creating a record of each customer problem and spotting trends when applicable.
• Delivering technical IT support as required to our diverse client base.
• Monitoring live customers' EDGE software and infrastructure, troubleshooting issues and escalating issues to the wider EDGE Support Team.
• Managing Windows and Linux server operating systems.
• Assisting partners and customers with deploying the EDGE software.
• Monitoring live customers and cloud/store infrastructure.
• Fulfilling IT maintenance tasks scheduled by other team members.
• Promoting and pr...