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EDI Helpdesk Representative - Tucker, GA (Hybrid)

Company

Gainwell Technologies

Location

Tucker, Georgia

Posted

July 02, 2026

Position Overview

Summary

As a EDI Helpdesk Representative - Tucker, GA (Hybrid) at Gainwell, you can contribute your skills as we harness the power of technology to help our clients improve the health and well-being of the members they serve — a community’s most vulnerable. Connect your passion with purpose, teaming with people who thrive on finding innovative solutions to some of healthcare’s biggest challenges. Here are the details on this position.


Your role in our mission

  • Answers telephone calls using an automated system and responds to basic to moderately complex provider questions and/or forwards call to appropriate personnel.

  • Conducts outbound calls to resolves written provider requests/inquiries.

  • Processing member updates for audit and reporting purposes and verifying the accuracy of the updates.

  • Adhere to the client’s SLAs and consistently meet production targets.

  • Interfaces with team person...
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