Become a Customer Service Representative at WCB in Edmonton, contributing to a safer Alberta by serving clients effectively. Focus on inquiries and providing accurate information in this full-time role.
This pivotal position is responsible for guiding workers and employers through the claims process while delivering excellent customer service. Your communication prowess and ability to manage stress will help you provide real-time assistance. Candidates with experience in health-related or business fields will find this role rewarding.
Key Responsibilities:
• Provide detailed responses to customer inquiries
• Collect important information for case management
• Maintain clear documentation of all communication
• Communicate well with a variety of internal and external contacts
• Excel in resolving issues during initial calls
Requirements:
• Completion of post-secondary education in a relevant field
• Customer service experience in a call centre preferred
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