Join Cummins as a Service Operations Manager in Edmonton, AB, to lead a dedicated team focused on service excellence. Drive process improvements and maintain service quality through effective coaching and oversight.
As a Service Manager, you will be pivotal in guiding service staff and optimizing operational workflows. Your role includes ensuring high levels of customer satisfaction and effectively managing financial performance. Work closely with team members to foster a culture of accountability and continuous development.
Key Responsibilities:
• Oversee all service personnel and daily operations
• Facilitate performance coaching and staff development
• Lead initiatives for service quality improvements
• Monitor KPIs and address operational gaps
• Establish robust relationships with key customers
Requirements:
• College degree or equivalent relevant experience
• Extensive supervisory experience in relevant fields
• Strong customer focus with proven re...