Main Goal

In this challenging position you will be responsible to ensuring customer support on all quality relevant issues from the start of series production to the end of a product's spare parts obligation.

Responsibilities

• Creation and release of Q‑relevant production documents.
• Attendance at FMEA‑activities within early stage.
• Support of creation and forwarding of the initial sampling documents to the customer.
• Acceptance and maintenance of the customer parts history.
• Execution of resident activities or interface to external resident.
• Handling of complaints – coordination with customer about immediate measures.
• Transmission of 8D reports to the customer (customer portals, etc.).
• Fault isolation transfer and matching of the problem‑solving process for each fault pattern to the production area (MA), PQP (supplier) or PQD (core team).
• Maintenance and transmission of ...