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#EG Desktop Engineer (SSOE)

Company

NCS Group

Location

singapore, singapore

Posted

July 15, 2026

Position Overview

            Ops Support Executive, End User Computing  Responsibilities  Responsible for providing end-user support and managing client platforms to ensure stable and efficient IT operations. 
Provide end‑user support for client platforms, including incident and service request management. 
Troubleshoot and resolve client platform‑related issues, providing timely temporary and/or permanent solutions. 
Respond promptly to incidents, investigate root causes, and provide regular status updates to relevant stakeholders. 
Monitor and ensure compliance with agreed service levels (SLAs). 
Document, maintain, and update system configurations, and provide regular operational reports. 
Participate in and support client platform implementation and upgrade projects. 
Coordinate with vendors on hardware replacement and issue resolution. 
Perform IT asset management, including maintaining accurate asset records. 
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#EG Desktop Engineer (SSOE)

Position Overview

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