Customer relationship management

• Proactively develops and creates customer relationships in his/her area of responsibility
• In early phases of projects, drives solution selling methodology with architects and developers, consultants or other influencers to ensure KONE solutions are meeting customer's needs and creating value throughout the lifecycle taking into account whole KONE product portfolio
• Creates interest and demonstrates value of KONE digital offering to influencers and customers
• Develops and grows KONE's position in his/her customer base or market area
• Creates and communicates leads and sales opportunities for entire KONE sales team (e.g. cross‑selling)
• Ensures customer satisfaction and solves complaints with the rest of KONE team
• Documents the customer and contact information, responsible for correct customer, influencer and contact data in CRM

Sell

• Generates leads, opportun...