Support external quality Key Performance Indicators (KPI) management for achieving targets, driving improvement/corrective actions and escalation Review warranty/Customer Quality Insight (CQI) claims daily, maintain issue stratification and maintain the portion of Warranty Wall responsible for their area. Resolution of systemic/chronic or major quality issues (Top Warranty, Recalls, Rapid Service Update (RSU), Customer Satisfaction Notice (CSN)) Lead improvement activities in vehicle quality by addressing nonconformity to product quality targets (SCA, VLO, BSR, and TDF performance driven to assigned targets) Support Corporate Quality objectives/deliverables and communicate requirements to all groups involved to ensure goals are achieved. Lead teams to identify issues/risks associated with product designs, processes and applications by utilizing FMEAs and other risk assessment tools. Collaborate with Process Quality, Plant PIM/PRM, PPS / Process Engineers to ensure that control plans ar...