Title: Business Systems Analyst – EDI Location: Mexico/Brazil (Remote) Duration: Long Term Role Summar y Deliver application functional support for client systems, ensuring smooth handling of user issues and incident resolution. Key Responsibiliti es Resolve application functional and logical issu es Provide end-user support and guidan ce Support incident lifecycle manageme nt Collaborate with technical teams for resoluti on Maintain service quality and response tim es Required Ski lls Functional application supp ort Incident management and troubleshoot ing Business systems analy sis User supp ort Experi ence3+ y ears Lang uages Sp anish English (Profic ient) Tech nology Electronic Data Interchange (EDI)