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About This Job
The main purpose of this job is to support Merchant services by providing operational support, handling inquiries, and maintaining merchant accounts and related services. This role will assist with merchant setup, maintenance, and ensure a high level of service for internal and external partners.
Essential Functions
Review account activities and provide reporting and maintenance for merchant services
Minimize risk to the Bank and ensure compliance with applicable regulations and internal policies
Monitor centralized email boxes and systems to respond to inquiries in a timely and accurate manner
Provide high-touch service that reflects professionalism, responsiveness, and a positive attitude when supporting merchant-related requests via phone/email
Adhere to all internal controls to mitigate risk
Serve as a backup to other positions within the department