Embark on a rewarding journey as Front Desk Supervisor at the Elk + Avenue Hotel in Banff, Alberta. This full-time position is essential for maintaining high service standards and operational efficiency.
As a Front Desk Supervisor, you will lead the front office team, ensuring that guests are welcomed warmly and that all operations run smoothly. Your role encompasses guest relations, staff training, and collaboration with various hotel departments to provide an unforgettable experience. Excellent problem-solving and communication skills are vital in managing guest feedback and maintaining standards.
Key Responsibilities:
• Direct daily front office operations and guest interactions
• Welcome and serve all hotel guests with care
• Organize training sessions for front desk staff
• Liaise with Housekeeping and Maintenance for efficient service
• Address and resolve guest complaints effectively
Requirements:
• 2-5 years in hotel industry with at least 1 year supe...