Job Expectations:

Position Type: Experienced - Manager

Employment Type: Full-Time, Permanent (Direct Hire)

Work Setup & Location: Fully Onsite - BGC, Taguig

Work Schedule: Weekdays; Night/Rotating Shift

Industry: BPO



About the Job:

We are looking for a Team Manager - Mail Operations (Email Security) to join our client's team and lead a high-performing group of analysts responsible for email operations, spam and abuse mitigation, and Trust & Safety processes. In this role, you will oversee day-to-day operations in a 24x7 environment, ensuring service levels, productivity, and quality standards are consistently achieved. You will also drive operational excellence through proactive threat mitigation, team development, process improvements, and data-driven decision-making.



Key Responsibilities:

Lead and manage daily email operations, ensuring SLA, productivity, and quality targets are consistently met.

Su...