Why checks apply: Accesses customer accounts and personal data via email — background check required.

Location: Full Time / 100% Remote (United States)

Salary: $35,000 - $44,000 per year

Job Description

We are looking for Email Support Representatives to handle customer support requests via email. This role involves accessing customer account details and personal information. A background check is required for all positions.

Responsibilities

• Respond to customer support emails within required response time targets
• Access customer accounts to investigate and resolve reported issues
• Draft clear, professional, and empathetic responses to customer inquiries
• Escalate unresolved issues to senior support staff with detailed notes
• Track all email interactions in the customer support management system
• Meet daily email...