MAIN PURPOSE OF JOB

To receive and prioritize emergency & non – emergency telephone calls from the public by dispatching the relevant emergency service providers.

KEY RESPONSIBILITY AREAS

Answer and transfer incoming calls

Basic contact centre administration

REQUIRED EDUCATION

Essential:Grade 12

Desired: BAA/ Level 3 first aid Certification

REQUIRED EXPERIENCE

Essential:Contact Centre / Emergency Contact Centre exposure

Desired: 1 – 3 years dispatching in an EMS contact centre

REQUIRED JOB SKILLS AND KNOWLEDGE