Salary from £29,286 + Up to 5% Bonus

Permanent, 40 Hours Per Week 

Based at Doxford Park, Sunderland

Keeping communities safe, one call at a time

Join our dynamic Dispatch Team at Northern Gas Networks (NGN) as an Emergency Works Scheduler. This role is central to our operations, acting as the key contact between our customers and field-based Gas Operatives. You will be responsible for scheduling and dispatching both emergency and non-emergency work, ensuring safety, efficiency, and compliance with OFGEM standards.

Working pattern: Monday to Friday, working 8.5-hour shifts (excluding meal breaks) between 08:00 and 20:00. During peak periods, you will be required to work approximately one in four Saturdays, with a weekday rest day provided in return.

In this role you will

Deliver first-class customer service to internal and external customers; by overseeing the activities of all field-based staff to ensure they comply with field procedure...