Overview

The Employee Experience & HR Digital Systems Expert is responsible for designing, maintaining, and continuously improving how employees and HR teams access, understand, and interact with HR information, tools, and processes. This role ensures HR services are intuitive, consistent, and employee-centric while building a scalable knowledge ecosystem that enables self-service, accuracy, and operational efficiency across the enterprise. This individual acts as the bridge between HR process, technology, content, and the employee experience.

Responsibilities

• UX – HR Services & Tools: Design and optimize end-to-end HR user experiences across platforms such as ServiceNow HRSD, HRIS, payroll, benefits, case management, and employee portals.
• Apply human-centered design principles to simplify complex HR processes and improve usability, adoption and satisfaction.
• Partner with HR COEs, IT, and vendors to ensure HR tools and workflo...