The Flex ER for Mexico serves as the critical link between operations and ER, serving as the primary POC during disruptions at stations and FC´s. This role combines operational oversight, cross-functional collaboration, and data-driven decision making to ensure business continuity. The specialist works directly with Flex field operations teams, collaborates on the implementation of new processes, monitors performance metrics, and executes ER protocols when needed. Success in this role requires strong analytical skills, operational experience, bilingual fluency, and the ability to perform effectively under pressure while maintaining clear communication across multiple stakeholders.

This position requires an individual who has previous employee relations experience, subject matter knowledge, and strong communication (written/verbal) and interpersonal skills that enables the individual to work successfully on a broad spectrum of employee relations and site support issues and proj...