Job Summary

This position plays a critical role in enabling scalability of the ER function by handling Tier 1 activities, producing ER analytics and reporting, and supporting probation management processes.

The Employee Relations Specialist provides foundational support for employee relations activities across the organization, focusing on high-volume, lower-risk case execution. Based in Guadalajara, this role serves as a key operational partner to the global Employee Relations team by managing case intake, supporting routine ER matters, and ensuring consistent application of company policies and processes.

This position plays a critical role in enabling scalability of the ER function by handling Tier 1 activities, producing ER analytics and reporting, and supporting probation management processes.

Responsibilities

Serve as the first point of contact for employee relations case intake, triage, and initial assessment.

Provid...