Job Summary

This position plays a critical role in enabling scalability of the ER function by handling Tier 1 activities, producing ER analytics and reporting, and supporting probation management processes. The Employee Relations Specialist provides foundational support for employee relations activities across the organization, focusing on high-volume, lower-risk case execution. Based in Guadalajara, this role serves as a key operational partner to the global Employee Relations team by managing case intake, supporting routine ER matters, and ensuring consistent application of company policies and processes.

Responsibilities

• Serve as the first point of contact for employee relations case intake, triage, and initial assessment.
• Provide guidance to employees, managers and HR Business Partners on routine employee relations matters, including policy interpretation and application.
• Support early-stage performance management, including coa...