The Role

The ESBP role at Veeva is fiercely customer-centric—our customers being the internal managers and teams they lead. We call ourselves Employee Success (ES) because our focus is fundamentally different from traditional Human Resources. Modeling ourselves after high customer-service organizations like Starbucks and Disney, our core mission is Service Excellence. We view HR as an exercise in Operational Excellence rather than governance, with our true purpose being to enable, empower, and give energy to our internal partners so they can push the business of Veeva forward. We believe that Employee Success directly drives Customer Success. Our Two Core Mandates

Service Excellence & Trust: Build foundational credibility by delivering frictionless, high-quality support across core ES processes, helping managers drive excellence and create highly productive teams.

Strategic Catalyst (The GM Mindset): Operate as a business person who does ES. ...