RESPONSIBILITIES

• Serve as the primary contact for employer accounts.

• Build and maintain strong employer relationships.

• Conduct check-ins and reviews to assess hiring needs.

• Ensure a positive client experience throughout hiring.

• Monitor hiring activity and account performance.

• Identify bottlenecks and recommend solutions.

• Support employers in maximizing platform value.

• Drive retention through proactive engagement and issue resolution.

• Coordinate with internal teams to address concerns.

• Support onboarding and adoption of new processes/features.

• Maintain accurate documentation and records across systems.

• Track engagement, outcomes, and adherence to standards.



QUALIFICATIONS

• High school diploma required.

• 4+ years of experience in Customer Success, Account Management, Client Services, BPO Operations, or related fields.

• Strong English communica...