JOB DESCRIPTION

Provide Technical/Clinical Assistance with the Epic Systems and support Epic modules such as EpicCare, Radiant, Willow, etc.

• Troubleshooting system issues: Diagnosing and resolving problems related to Epic modules.
• Supporting clinical users: Assisting physicians, nurses, and other healthcare staff with system navigation, order entry, documentation, and reporting.
• Workflow optimization: Collaborating with clinical teams to ensure Epic supports efficient and accurate workflows.
• Training and guidance: Offering just-in-time training or refresher sessions to end users on Epic features and best practices.
• Perform thorough functional and technical reviews via ServiceNow tickets and hotline and provide guidelines to end users.
• Delegate tasks/ticket assignment to offshore team.
• Prepare weekly performance reports.

Profe...