As Front Office & Groups Coordinator, you act as a key link between our guests, our operational departments, and our group and event clients.

You enjoy building relationships, coordinating multiple priorities, and ensuring that every guest experience runs smoothly from the first inquiry until departure.

This role combines guest experience, operational understanding, commercial awareness, and coordination.

Guest Experience & Relationship Building

• Deliver a warm, personalized, and professional guest experience.
• Act as an ambassador of the hotel.
• Build relationships with guests, organizers, and corporate clients.
• Welcome VIP guests and support special arrivals.
• Assist with guest requests and contribute to service recovery when necessary.
• Support guest satisfaction initiatives and loyalty programs.
• Promote hotel services and facilities.

Group...