What we do.

Electric Car Leasing

Why we do it.

Greener. Fairer. Future.

Role

As the Team Lead for End of Lease, you will oversee the end‑of‑contract and recharge experience in our customer journey. You will lead a growing team, manage commercial decisions and maintain a 5* customer experience. Your responsibilities include assessing damage charges, handling complex escalations, ensuring fair cost recovery, building dashboards for Senior Leadership Team, and reporting on cost recovery and process efficiency. This role requires 2 days monthly in London, or a partner office.

What you'll do

• Lead & Mentor: manage a growing team (currently 3), develop team members, and support high‑pressure customer interactions.
• Fairness & Quality Control: oversee the damage recharge process and apply consistent Fair Wear and Tear standards.
• Escalations & Complaints: act as the final point of contact for end‑of‑c...