Description
Job Description
Our customer is seeking a proactive and eager-to-learn Endpoint Support Specialist to join our team in Indianapolis. This role is crucial for providing direct, in-person technical support to our users in Indy and Chicago (as needed). The position offers significant opportunity for growth into higher-level engineering tasks for a motivated individual.
Key Responsibilities:
• Provide hands-on, in-person technical support to end-users addressing a variety of hardware and software issues.
• Troubleshoot and resolve Tier 2/3 hardware, software, and operating system problems.
• Manage and resolve IT tickets that require physical intervention or on-site support.
• Assist with device deployments using Intune and Autopilot, following established processes.
• Support a predominantly Lenovo Windows environment (99%), with occasional support for Mac devices.
• Provide support for the Office 365 environment.
• Maintain a professional and pre...