We are looking for a practical, hands-on specialist who improves end-user experience through automation and continuous improvement in daily work.The role combines development on ServiceNow and related platforms with the use of AI and automation to simplify daily work and reduce manual effort. You are expected to develop your skills continuously and applynew technologiesin practice.

What you'll do:

• Configure and improve workflows, forms, and automations on ServiceNow and related ITSM platforms
• Build small-scale solutions such as scripts, integrations, and internal tools toidentifyandautomate repetitive work and reduce manual effort
• Work with business teams to understand end-user issues andtranslate them into practical system improvements
• Enhance end-user experience across ServiceNow modules and beyond traditional ITSM tools (e.g.HR and Finance), notlimited toIT
• Implement and develop AI-driven support capabilities as p...