Description
End User Services Support Specialist
Position Summary
End User Services Support Specialist supports day-to-day endpoint, mobility, and productivity application operations with a strong customer service focus. This role is responsible for supporting Microsoft Intune for iOS/iPadOS and Windows devices, Windows Autopilot deployments, software packaging, hardware refresh activities, Microsoft 365 application support, and cellular service coordination. The role focuses on operational execution, consistency, and attention to detail to free staff for higher-level strategic initiatives.
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Key Responsibilities
Core Responsibilities (Tier 2 / Escalations)
• Resolve escalated tickets from Tier 1 related to end-user hardware, software, and access issues; own issues through resolution with clear, professional communication.
• Use ITSM tooling to track, document, and communicate work performed, troubleshooting steps, and out...