Job Description

Role Involves

The End User Support role provides technical troubleshooting and acts as the escalation point for the team for Ireland based issues. This role is responsible for ensuring high-quality end-user support services, driving technical standards, coordinating complex incidents and problem management activities.

The End User Support Engineer will oversee desktop support operations, ensure adherence to ITIL best practices, and work closely with infrastructure, security, and application teams to improve the end-user computing environment.

Technical & Escalation Support

• Act as the primary escalation point for complex desktop, hardware, and software issues in Cork.
• Provide advanced troubleshooting and root cause analysis for recurring incidents.

• Define and enforce technical standards, procedures, and best practices for end-user support.

End User Computing Engineering