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**Job Description** :

**Summary**
Under routine supervision, the End User Support Analyst will provide level 2 support by responding to end user requests and by diagnosing issues to minimize downtime impact to Ryder's business.

**2nd Shift, Tues-Sat 1:00p–9:30p, onsite. Daily work with hundreds of desktops/laptops/printers to support warehouse production. Bilingual a plus with heavy IT support hours with floor associates.**

**Essential Functions**

+ Troubleshoot and provide support on PCs (laptops & desktops) and wireless devices including but not limited to iOS, Android tables, smartphones, Blackberrys, Air Cards and hand held scanners to all levels of end users.
+ Responsible for imaging, configuration, installation of PCs and end user data recovery.
+ Utilize IT incident/change/asset management system to d...