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**Job Description** :

**Summary**
Under routine supervision, the End User Support Analyst will provide level 2 support by responding to end user requests and by diagnosing issues to minimize downtime impact to Ryder's business.

**Essential Functions**

+ Troubleshoot and provide support on PCs (laptops & desktops) and wireless devices including but not limited to iOS, Android tables, smartphones, Blackberrys, Air Cards and hand held scanners to all levels of end users.
+ Responsible for imaging, configuration, installation of PCs and end user data recovery.
+ Utilize IT incident/change/asset management system to document, prioritize and track requests.
+ Install, maintain and repair PC hardware (including printers) and software.
+ Coordinate hardware warranty repairs with the vendor as required.

**Additio...