Engagement and Lifecycle Manager

London - hybrid 3x a week in office

Up to £48,000

This is an opportunity to take ownership of a high impact lifecycle initiative within a large-scale subscription business. You will lead the strategy behind reducing payment related churn, working on a critical project tied to upcoming regulatory change. It is a role with clear visibility, where your ideas will directly influence customer retention and revenue outcomes.

The Company

They are a well-established, multi-channel media and content organisation with a large subscriber base and a diverse portfolio of products. Operating at a significant scale, they engage millions of customers across digital and traditional platforms. Their teams combine data, technology, and creative expertise to deliver compelling customer experiences. The business is continuing to invest heavily in CRM and lifecycle strategy to suppor...