Purpose of the role As an Engagement Associate in the local Operations team, the role is to provide a level of quality customer service unsurpassed in the hospitality industry.

Through the establishment and maintenance of excellent client relations, you will act as the ‘face’ of The Executive Centre for all of our in-house and external clients.

You will have strong customer service instincts, an eye for detail and a tendency to always go the extra mile for our clients. Accountabilities/ Job Description Daily Operations:

• Maintains a high level of alertness and professionalism at the front counter by anticipating and responding to guests and potential clients’ needs or queries.
• Handles all telephone calls in a professional and efficient manner which includes exuding a cheerful and clear tone.
• Responsible for managing the office unit & PABX system setup and requests for all clients.
• Organizes posta...