Must-Have

• The Engagement Manager and Operations manager is responsible for the overall success and satisfaction of the IT Managed Services engagement.
• Hands-in experience in managing Managed services programs with background of Salesforce, Data Analytics, Infra services and asset management
• Primary point of contact, building strong relationships, understanding client needs, coordinating with IT Line Managers, and ensuring service delivery meets or exceeds expectations.
• Proactively identify opportunities for improvement, manage escalations, and
• Collaborate with internal teams and ensure daily progress is being made , SLAs are met. Proactively identify gaps/blockers in meeting SLAs and fix them
• Responsibilities include regular client communication, performance reporting, drive weekly, monthly and quarterly governance meetings
• Strong communication, problem-solving, and client management skills are essen...