DESCRIPTION Job Summary: Technical specialist and primary customer support contact responsible for diagnosing and executing complex repairs on engine products at customer sites. Key Responsibilities: Establish and maintain productive customer relations, ensuring prompt and efficient attention to customer needs. Utilize specialized tools and documented procedures to diagnose and perform complex engine repairs at customer sites. Conduct preventative maintenance activities per documented schedules and standards. Escalate unresolved technical issues to product specialists or supervisors. Coach and mentor technicians and apprentices by transferring knowledge and providing work direction. Review repair plans, parts lists, and necessary documentation to ensure efficient service execution. Complete all required service documentation, including service worksheets, timesheets, warranty claims, and quality documents. Identify additional sales and service opportunities through customer interaction...