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Job Id: R0000437067
About us
Working at Target means helping all families discover the joy of everyday life. We bring that vision to life through our values and culture.
This role is ideal for an engineer with hands-on Genesys Cloud CX experience and exposure to full stack or front-end development.
We are looking for an L4 Engineer with 2–3 years of experience in Genesys Cloud CX and contact center engineering. The role requires hands-on experience with Genesys Cloud CX Architect flows, IVR configuration, SIP, telephony trunks, call routing, and API integrations.
Responsibilities
Design, configure, and support Genesys Cloud CX Architect flows, including IVR menus, call routing, prompts, queues, transfers, and error handling.
Support telephony configurations including SIP, trunks, DID/DNIS, ANI, and call flow tro...