Engineer End User Computing

ROLE DESCRIPTION SUMMARY

The position is responsible for providing support for all business services and applications deployed within

SES. In addition to ticket management, the function also includes support via telephone, remote support,

and hands on.

PRIMARY RESPONSIBILITIES / KEY RESULT AREAS

• Act as a point of escalation within the EUC for more complex or in-depth issues
• Perform the role of a Problem Analyst in the SES Problem Management process for problems requiring the analysis of the ServiceDesk
• Take on role of Incident Manager when required or directed by management
• Act as a point of contact between the EUC and the Digital Workplace team for in-depth understanding of SES computer deployment process
• Train and mentor more junior EUC agents
• Provide first leve...