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Engineer

Company

JK TECHNOLOGY PTE LTD

Location

Singapore, Singapore

Posted

July 05, 2026

Position Overview

Responsibilities:
Provide first-level support for network-related issues, including LAN/WAN, VPN, and wireless connectivity.
Log, track, and update incidents using ITSM tools such as ServiceNow or Jira, ensuring tickets are resolved within agreed SLAs.
Monitor network performance using CloudCampus and other monitoring tools to identify and respond to potential issues proactively.
Escalate complex issues to Tier 2 or Tier 3 support teams with clear documentation and troubleshooting details.
Perform routine maintenance on network infrastructure, including firmware updates, configuration backups, and system health checks.

Requirements:
Bachelor's degree in Computer Science, Information Technology, or a related field, or equivalent practical experience.
Relevant certifications such as CCNA, HCIA, or CompTIA Network+ are preferred.
Good understanding ...
        

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Engineer

Position Overview

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