Provide Tier 2 technical support for enterprise network services, managing complex incidents and service requests within agreed service levels.
Perform incident investigation, troubleshooting, root cause analysis (RCA), and implement timely resolutions for network-related issues.
Serve as a technical escalation point for internal operations teams, Global Corporate customers, and business stakeholders.
Escalate unresolved or newly identified technical issues to Tier 3 engineering teams with complete technical analysis and supporting documentation.
Collaborate with customers across multiple regions to resolve technical issues while delivering a positive customer experience.
Coordinate with internal business units, overseas telecommunications operators, and technology partners to maintain service availability and operational excellence.
Work closely with technology vendors to troubleshoot and re...
Ready to Apply?
Join thousands of Americans building their careers