Customer Service
• Maintain a positive and professional working relationship with internal and external clients. • Respond to customer service requests in a timely manner. • Respond to emergency calls 24x7x365 days. Maintain Data Center Systems • Assist the Operation Lead in the daily management of the DC Operations and Periodic Preventive Maintenance Management ensuring 100% uptime of the DC critical M&E systems. • Plan, coordinate Master Maintenance plan from Elect, Mech. Work with Site Lead to inform affected clients and to make changes if requested by clients. • Work with all DC vendors/term contractors/equipment OEM on the scheduled maintenance to ensue that all planned maintenance are carried out. • Ensure all subcontractors are inducted and permitted to work within the Critical Environment domain. Review contractor method statements, risk assessments, and MSDS to ensure compliance with site health & safety and operating procedures. • Supervise planned maintenance work conduct...