Role Responsibilities:
Maintains effective communications with customers and field team members to better understand support requirements. Involve and lead end to end process in service delivery such as dispatching of technicians to work orders in Salesforce & ServiceMax Arranging logistics required for field service including ordering of parts, issuing of parts to field staff / subcontractors, arranging delivery of required equipment or parts. Arranging subcontractors for delivery of service Coordination with customers on service delivery date including all required documentation for work (Permit to Work, Risk Assessments, etc) Review and approve time entries of technicians' hours and time sheets Ensure Work Order completion and closure in Salesforce upon completion of field work. Ensure Customer Service Report (CSR) / Service Chits uploaded for monthly invoicing. Raise Purchase Order for vendors and subcontractors that is required for field service delivery Manage other administra...