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Engineering Resolution Team (Ert) Engineer

Company

Hewlett Packard Enterprise

Location

guadalajara, jalisco

Posted

June 12, 2026

Position Overview

Engineering Resolution Team (ERT) Engineer
This role has been designed as ''Onsite' with an expectation that you will primarily work from an HPE office.
**Who We Are**:
We are looking for a seasoned **L3 TAC Network Engineer** to join our elite GSD Organization within HPE Aruba Networking.
You will act as the final escalation point for complex and high-priority technical issues involving Aruba wired and wireless infrastructure, network access control, and cloud-managed platforms (Aruba Central).
This role requires a high level of technical depth, customer engagement, and cross-functional coordination.
**How you ́ll make your mark**:
- Provide expert-level troubleshooting and resolution for critical issues escalated from L1 and L2 TAC engineers, partners, and enterprise customers.
- Resolve complex issues involving:
- ArubaOS switches (CX and legacy)
- Aruba wireless LAN controllers and APs
- Aruba ClearPass (NAC)
- Aruba Central (cloud...

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