Overview

UK's leading translation and interpretation company TRANSLATION EMPIRE is looking for experienced Call Quality Agent with exceptional communication skills in English, for our office based in DHA1, Sector F, Rawalpindi.

Timings: 10 AM – 7 PM | Location: DHA1, Sector F, Rawalpindi

Responsibilities

• A Language Assessor would be primarily responsible for conducting English language assessments (Conducting and Coordinating for New and Existing Employees, including those whom we interview) (In House and 3rd Party External).
• Daily Call Quality Monitoring of all employees (1-5 calls a day). The assessor will work as a team member contributing to quality service delivery.
• Coaching and mentoring of Spoken English, Vocabulary, Pronunciation of the staff to improve their English by way of feedback via the QC.
• Customer Services Training Specific to UK Culture – UK English Language. Ongoing Training and Development...